For all bookings made in advance either by our booking system, email, in writing or verbally.
You the client agrees to be bound by the terms and conditions as listed below.
For all airport collections we will require the origin of the flight the flight number, arrival time and arrival terminal in order for us to monitor the flight for any delays etc.
We cannot however be held responsible for any misinformation supplied by either the client or our sources of flight information. We will also require a mobile contact number where possible (preferably of the person who is travelling although we understand that this is not always possible).
We will send you an SMS the day before all transfers at approximately 3pm to 5pm UK time (subject to network) this will confirm your pick up date/time, location and the drivers name, direct mobile number and office number.
Please ensure you check the message to ensure all the details are correct. If there are any discrepancies please notify us immediately.
We would also ask that you turn on your mobile phone as soon as you land as the driver will normally be trying to make contact with you at the earliest opportunity.
We will arrive at the pre-arranged meeting point approximately 20-30 minutes after the flight has landed in order to give you time to collect your luggage. You need to contact your driver or the office if you are held up in baggage reclaim longer than 1 hour. Any additional parking/waiting is chargeable to the client.
For all online/telephone/email bookings including pre pay and pay to the driver on the day all deviations from the pre booked route, additional pickups/drop offs, parking, airport drop off fees Toll/Congestion and waiting (although very rare) charges/fees are extra and chargeable and to be paid by the client to the driver direct at the time of travel with the exception of account bookings which will be invoiced accordingly.
An estimation of the amount of luggage is required on all bookings so we can supply the correct sized vehicle.
Should you wish to reserve a specific vehicle or specification please check availability at time of booking.
Private bookings made with any drivers are illegal and as such we advise all bookings/changes/cancellations to be made with the office directly we cannot be held responsible for any bookings/changes or cancellations made directly with the driver.
The price quoted will include parking and waiting fees upto 1 hour (unless otherwise stated) meet and greet service, driver dressed to an executive standard, a professional driver, assistance with luggage, no obligation to tip (only at clients discretion).
All flights are tracked to ensure any excess parking costs.
All deviations from the pre booked route, additional pickups/drop offs, parking, airport drop off fees Toll/Congestion and waiting charges/fees are chargeable in addition to the quoted or pre-paid fare and to be paid by the client to the driver direct at the time of travel with the exception of account bookings which will be invoiced accordingly.
Premier Transfers Ltd reserves the right so substitute any of the above vehicles/services for the best available in the event of sickness, traffic issues, breakdowns or forces deemed beyond our reasonable control.
Parking (Meet and Greet)
Parking is solely at the discretion ofPremier Transfers Ltd and its service partners. Should the driver feel it is necessary to park the car in a car park in order to meet and greet the client then the choice of which car park is at the drivers and or Premier Transfers Ltd discretion, and all parking fees relating to this are chargeable and payable by the client to the driver directly either in advance or at the time of travel.
Additional Pickups& Drop off Points
All bookings/transfers that involve more than 1 pickup point and or more than 1 drop off point will incur and additional fee starting from £5.00 (variable dependent upon mileage and time) this fee will be charged for each additional pick up and or drop off this sum will be payable directly to the driver on the day of travelwith the exception of account bookings which will be invoiced accordingly.
Payment (Account Customers)
Payment terms are 30 days from date of invoice. Premier Transfers Ltd reserves the right to charge interest on overdue invoices at a rate of interest plus 10%. At the discretion of Premier Transfers Ltd.
Premier Transfers Ltd accepts payment by cash/cheque/credit cards. Payment online by credit cards incur a surcharge at the current of 8%.Payment by debit cards online cards incur a surcharge of £2.50 these fees will be levied to cover the costs of credit card processing.
In car payments methods are accepted by cash, cheques and credit and debit cards. In car card transactions incur a surcharge of 10% and cheques incur a banking fee of £1 per cheque. Advance payment by bank transfer is also available please call for details.
Email & SMS Confirmations
For your complete peace of mind you will receive an SMS confirmation of each individual booking/journey. You will receive this SMS between 3pm to 5pm (UK time) on the day before each collection with the driver's name, mobile number, your booking date and time.
We would recommend that you double check this to ensure all the information is correct. Should you not receive this SMS then please contact us by telephone on 0333 207 6717.
Please note- Do not reply directly to the SMS number as it is not manned. If there are any errors or you need to change or amend anything please contact the office directly on 0333 207 6717, during office hours Monday to Saturday; 8am to 8pm. If outside the office hours and urgent from 8pm to 8am then contact your driver directly on the number provided to you within the confirmation SMS.
It is the customer’s responsibility to ensure that all the details of the booking on all confirmations sent out by us whether by email or SMS are indeed correct. Premier Transfers Ltd cannot and shall not be held responsible for any errors made by the client and as such any additional charges made as a result of such errors will be deemed the clients responsibility.
Each individual seat left for storage must be securely and clearly labelled with the travelling client’s name, flight arrival date, flight arrival time, flight number and mobile number. Failure to do this will result in the driver NOT accepting the seat for storage. Premier Transfers Ltd accepts no responsibility or liability for any loss or damage to any child seat left with us and as a result will not be liable for any compensation. Child seats are left at the clients/owners risk.
The route in which the driver takes is solely at the discretion of the driver and or Premier Transfers Ltd.
Whilst we will endeavor to accommodate all requests given to us at the time of booking the driver and or Premier Transfers Ltd will choose the most time effective route whilst taking into consideration traffic conditions etc. Should the client be insistent regarding the route taken then please be aware that this may or may not affect the arrival time at the destination and the final price of the booked journey, and any additional payments are to be made to the driverdirectly at the time of travel,with the exception of account bookings which will be invoiced accordingly.
Whilst Premier Transfers Ltd and our drivers/service partners will endeavor to do our very best to select the most reliable route based upon traffic reports and time of day in order to avoid any issues. Premier Transfers Ltd does not accept any liability should any client miss their flight/boat/train or appointment due to traffic issues or vehicle breakdowns and as such Premier Transfers Ltd do not offer any guarantees or issue any compensations for such events therefore Premier Transfers Ltd shall be under no liability to the customer whatsoever for any indirect and or direct loss and/or expense (including loss of profit) suffered by the customer.
Pricing, quotations, rates and charges
All prices are in GBP.
Prices quoted are the price you pay (subject to any additional parking/waiting charges or deviations from the original booking). Should a client 'no show' the booking the client will be invoiced/charged for the total amount of the fare plus any additional administration or collection fees incurred.
By confirming a booking with Premier Transfers Ltd, either verbally or in writing, you are entering into a legally binding contract of a promise to pay whereby should the client fail to show then the full fair will be chargeable including any additional costs i.e. waiting and parking and any recovery costs incurred as per our Terms and Conditions regardless of fault or blame.
Cancellation will require a minimum of 12 hours notice prior to the arranged pick up time and must be made directly to the office by way of telephone or email, we strongly advise you to call us directly should a cancellation or change be required at short notice as we cannot be held responsible for the slow/delayed delivery of emails. Should the client cancel or make a change by email then the booking will not be cancelled until Premier Transfers Ltd send a written reply confirming the booking has been cancelled. Should this not be the case, then the total booked journey price in addition to any parking/waiting/toll and any recovery fees will be payable by the client as per our terms of booking.
Under no circumstances should any bookings, cancellations or changes be made to a driver directly.
Should a cancellation be made 12 hours before the arranged pick up time, then all pre-payments/deposits will be refunded subject to a 15% administration charge, alternatively you may carry 100% of your credit forward to another booking at a later date.
At the airport if you cannot locate your driver you must contact Premier Transfers Ltd. If you do not contact us and seek alternative transport you will be charged the full fare and any costs incurred for parking/waiting and tolls.
Surcharges will apply on Bank Holidays; Christmas Day, Boxing Day, New Year’s Day, Christmas Eve/New Year’s Eve: Double fare.
In the event that the interior of the vehicle is soiled or damaged by the customer, regardless of fault or reason the total cost of all necessary repairs/cleaning and loss of driver and company earnings will be charged to the client with a minimum valeting charge of £150.00 regardless of severity of the spillage/soiled.
Premier Transfers Ltd reserves the right to review the prices and charges to take account of movements in the Retail Price Index, currency fluctuations, fuel, legislative changes or any other charges outside of our control.
Premier Transfers Ltd accepts no responsibility for any loss or damage to property whatsoever, regardless of how such loss or damage may have been caused. In the event of property being left in a vehicle. We will organise the return of such items subject to the client meeting all the costs for postage and packaging and or transport of item.
Premier Transfers Ltd shall be under no liability to the customer whatsoever for any indirect loss and/or expense (including loss of profit) suffered by the customer arising out of a breach by the Company of these terms and conditions.
The timings we quote and advise are done so as a general guide and therefore the final timings are the clients sole responsibility and as such we do not accept liability for any costs incurred as a result of a missed flight/boat/train or appointment due to forces beyond our control for example traffic issues and or breakdowns and as such Premier Transfers Ltd do not offer any guarantees or issue any compensations for such events therefore Premier Transfers Ltd shall be under no liability to the customer whatsoever for any indirect and or direct loss and/or expense (including loss of profit) suffered by the customer as a result.
Premier Transfers Ltd will not be held accountable for any misinformation supplied regarding any aspect of the transfer including flight numbers, arrival times and arrival dates to us by the client either verbally or in writing. Premier Transfers Ltd shall be under no liability to the customer whatsoever for any indirect and or direct loss and/or expense (including loss of profit) suffered by the customer as a result.
We do not store credit card details nor do we share customer details with any 3rd parties.
Please contact us by e-mail firstname.lastname@example.org or call 0333 207 6717
Company Registration No.09395782 (England and Wales)